Legal
Privacy Policy
This Privacy Policy explains how Ziqqle EOOD collects, uses, stores and protects personal data in connection with its website, checkout, online course, support and related marketing activities.
1. Who we are
The data controller is Ziqqle EOOD, a company registered in Bulgaria.
- Company name: Ziqqle EOOD
- EIK/UIC: 208725814
- VAT number: [Insert VAT number if applicable]
- Registered address: 2700 Bulgaria, Blagoevgrad, 11 Nikolay Petrini St., floor 4, apt. 7
- Contact email: office@ziqqle.com
2. Scope of this policy
This policy applies when you visit our website, create an account, buy or access our online course, communicate with us, subscribe to updates, interact with our advertisements or otherwise use our digital products and services.
3. Personal data we may collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Identity and contact data: name, email address, country, language, account details and communication details.
- Billing and transaction data: billing details, payment status, invoices, purchase history, refund status, chargeback status and tax-related information. Payment card data is normally processed by Stripe and/or Ziqqle EOOD, not by us directly.
- Course access data: course enrolment, access status, lessons viewed, progress, support requests, technical logs and platform activity from Thinkific.
- Support and communication data: messages, support tickets, feedback, complaints, survey responses and related attachments.
- Marketing data: newsletter preferences, campaign source, ad interactions, consent records, unsubscribe status and similar marketing information.
- Technical and usage data: IP address, device data, browser type, operating system, pages visited, approximate location, cookie identifiers, analytics events and security logs.
- User submissions: reviews, testimonials, comments, case studies, photos, screenshots, social media handles or other content you voluntarily submit to us.
4. How we collect personal data
We may collect personal data directly from you, automatically through cookies and similar technologies, from service providers involved in checkout and course access, and from advertising, analytics, email, hosting or support tools that we use.
5. Why we process personal data and legal bases
| Purpose | Examples | Legal basis |
|---|---|---|
| Providing the course and related services | Account creation, access to digital content, support, service messages | Performance of a contract or steps before entering into a contract |
| Payments, tax and accounting | Billing records, invoices, VAT, refunds, fraud checks | Contract, legal obligation and legitimate interest |
| Customer support | Responding to questions, troubleshooting access, handling complaints | Contract and legitimate interest |
| Website security and fraud prevention | Security logs, abuse prevention, chargeback investigation | Legitimate interest and legal obligation where applicable |
| Analytics and improvement | Understanding traffic, improving content, fixing issues | Consent where required; otherwise legitimate interest where permitted |
| Marketing and advertising | Email marketing, remarketing, pixels, conversion tracking | Consent where required; legitimate interest for limited direct marketing where permitted |
| Legal protection | Record keeping, dispute handling, enforcement of Terms & Conditions | Legitimate interest and legal obligation |
6. Cookies, analytics and advertising technologies
We use necessary cookies to operate the website, checkout, consent tools, security functions and course access. With your consent, we may also use preference, analytics and marketing cookies, including tools such as Google Analytics and Meta Pixel. You can manage non-essential cookies through our Cookie Policy and cookie banner.
7. Email marketing
We may send marketing emails only where we have a valid legal basis to do so. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at office@ziqqle.com. Service emails related to your purchase, account, access, security or legal notices may still be sent where necessary.
8. Payment providers, Merchant of Record and course platforms
Payments may be processed by Stripe and/or Ziqqle EOOD. Course access may be delivered through Thinkific. These providers may process personal data as independent controllers or processors depending on their role, terms and applicable law.
9. Processors and service providers
We may share personal data with trusted providers that help us operate our business, including payment providers, Merchant of Record services, course platforms, email platforms, analytics and advertising platforms, hosting providers, customer support tools, accountants, lawyers, auditors and technical contractors. We require appropriate confidentiality, data protection and security commitments where applicable.
10. International transfers
Some providers may process personal data outside Bulgaria, the European Union or the European Economic Area. Where required, we rely on appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, provider security measures and additional transfer risk assessments.
11. Data retention
We keep personal data only for as long as reasonably necessary for the purposes described in this policy. Typical retention periods depend on the type of data and may include:
- account and course access data: for the duration of your account and a reasonable period afterwards;
- billing, tax and accounting records: for the period required by applicable law;
- support messages: for as long as needed to resolve the matter and maintain business records;
- marketing consent and unsubscribe records: for as long as needed to respect your choices and demonstrate compliance;
- security and fraud prevention logs: for a limited period unless needed for investigation or legal claims.
12. Security
We use reasonable technical and organisational measures to protect personal data, including access controls, secure service providers, encryption where appropriate, backups, monitoring and internal procedures. No online service is completely secure, and you should protect your account credentials and devices.
13. Your rights
Subject to applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of personal data;
- request restriction of processing;
- request data portability;
- object to processing based on legitimate interests;
- withdraw consent at any time where processing is based on consent;
- object to direct marketing;
- lodge a complaint with a competent data protection authority.
To exercise your rights, contact us at office@ziqqle.com. We may need to verify your identity before responding.
14. Children's privacy
Our course and services are intended for adults aged 18 or older. We do not knowingly sell courses to children or knowingly collect personal data from children for these services.
15. Third-party links and services
Our website, course or emails may contain links to third-party websites, platforms, social networks or payment services. Their own privacy notices apply to their processing activities.
16. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
17. Contact
For privacy questions or requests, contact us at office@ziqqle.com.