Refund Policy

1. Seller information

The seller is Ziqqle EOOD, EIK/UIC 208725814, registered address: 2700 Bulgaria, Blagoevgrad, 11 Nikolay Petrini St., floor 4, apt. 7. Contact: office@ziqqle.com.

2. Digital product access

The course is supplied as digital content through online access. After purchase, you may receive immediate access to videos, lessons, PDFs, templates, checklists, presentations and other digital materials through Thinkific.

3. EU/EEA withdrawal right

If you are an EU/EEA consumer, you may generally have a 14-day right to withdraw from distance contracts. However, for digital content that is not supplied on a tangible medium, this withdrawal right may be lost once performance has begun if you:

• expressly consented to immediate access before the end of the 14-day withdrawal period;
• acknowledged that you may lose your right of withdrawal once access is granted; and
• received confirmation of your consent and acknowledgement where required by applicable law.

At checkout, we may ask you to tick a checkbox requesting immediate access and acknowledging possible loss of the withdrawal right.

4. Recommended checkout wording

5. When refunds may be available

Subject to applicable law and the checkout terms, refunds may be considered in the following cases:

• duplicate purchases caused by a technical or payment error;
• failure to receive access due to a verified technical issue that we cannot reasonably resolve;
• incorrect charge amount caused by our checkout configuration;
• refund rights required by mandatory consumer protection laws.

6. When refunds may be refused

To the extent permitted by applicable law, refunds may be refused where:

• you requested immediate access to the digital content and acknowledged possible loss of the withdrawal right;
• course access was granted and the digital content became available to you;
• the request is based only on a change of mind after access was granted;
• you breached the Terms & Conditions, shared access, copied materials or attempted abuse;
• the request is fraudulent, abusive or inconsistent with checkout records.

7. How to request a refund

To request a refund, contact office@ziqqle.com and include:

• your full name and purchase email;
• order number or transaction ID if available;
• date of purchase;
• reason for the request;
• screenshots or error details for technical issues.

We may need to verify your purchase, access status and payment records with Stripe and/or Ziqqle EOOD.

8. Technical issues

If you have difficulty accessing the course, contact us first at office@ziqqle.com. We may provide troubleshooting steps, reset access, verify the account email, contact Thinkific, or offer another reasonable solution.

9. Processing approved refunds

Approved refunds are usually returned to the original payment method through Stripe and/or Ziqqle EOOD. Processing times depend on the payment provider, bank, card network and country.

10. Chargebacks

If you believe there is a problem with your purchase, please contact us before filing a chargeback. We reserve the right to provide purchase records, access logs, consent records, support communications and other relevant evidence to the payment provider or Merchant of Record when responding to chargebacks.

11. Mandatory rights

Nothing in this Refund Policy limits any mandatory consumer rights that cannot be excluded under applicable law.

12. Contact

For refund questions, contact office@ziqqle.com.